OneCart is an absolute NO NO!

Nelisani Njezula

Mar 20, 2024, 10:52 GMT+2

I am extremely disappointed and upset. This is the first time ordering through one cart and I have had an awful experience with a driver (Fortune Sibanda) who is rude and ***********.

I clearly wrote dial 19 on the instruction when at the gate and he did not do that. From the time I ordered I was unable to track the drive however the app was saying the driver is on the way.

My order had still not been delivered and load shedding is was going to hit in an hour. I would have never placed an order if I knew that I would receive my order after 11am. I called in at least 3 times, the first agent I spoke said he will call me back shortly which he didn't, the 2nd one cut my call and when I requested to speak to the manager with the 3rd agent I was told that all the managers were in a meeting (which is a call centre's tale). The agent then said Prudence would call me back which she didn't at all. I was then told that a refund was processed, this was not communicated to me instead I saw half of the amount I originally paid was in my one cart wallet. The agent then confirmed that it was an error and they will refund the correct amount and ended my call with a "sho". Again no one called to communicate that this would be done.

I can safely say nothing will ever make me use this app again, it's an absolute nightmare from the drivers to the call centre staff!

What an inconvenience for a platform that is supposed to create convenience.