ONECART EXTREMELY DISAPPOINTING SERVICE

OneCart promises to deliver groceries within an hour or a selected 2 hour window. I ordered groceries on 8 October, i never received them, for 4 days i emailed, i tweeted , i sent messages on their whatsapp customer service there was just silence. The shopping app for 4 days stated the driver is on the way he will deliver by October 8. As a last resort I reached out to one of the shoppers who had completed one of my previous orders and asked him to get a message to the company about the issue I am facing, he was extremely helpful but his supervisor told me to go back to email and cutosmer number that I had tried for 4 days and " keep on trying" . When i finally got a response today after also messaging a company executive i got a rude flippant apology and a statement that my money is refunded to the wallet in the app. I was clear that I do not want to ever use this app again. Manello swiftly shut me down without completing my issue resolution with a statement saying this ticket is closed. OneCart honestly do better i have no doubt that I am only one of many many disgruntled customers and there is no way your company will go far with such *********** unprofessional and non-compassionate customer service and customer experience personnel. Mistakes can happen technology can fail but your reaction as a company is appaling.