JA
Jordan A

1 reviews | Active since May 2022

31 May 2022, 18:57

OneCart does not fulfill orders.

I placed an order and paid in full at 16:32. I received the email and notification that said they are on it. This order was urgent and for work. I leave at 6 in the morning and needed it for work.

At 18:54 when everything else was already closed I received an emailing saying that they can not fulfil my order anymore because the shoppers card does not want to work.

When I called the service center they said that they would have fulfilled my order buy due to the time now all the shopper already knocked off.

I feel that it is unacceptable to wait that long to let the customer now that you can not fulfil an order because the shoppers card kept on declining.

What if it was formula for a baby etc?

This is not the first time this has happened with them. I only chose to give them another change.

Rather stick with 6060 much better.

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Replies (1)
OneCart.co.za
OneCart.co.za's reply01 Jun 2022, 15:37
Official
Hi Jordan, we're sorry about this. Thank you for the feedback. We are committed to ensuring that our customers receive a seamless service. Please would you confirm whether your order has been completed? Thank you - we look forward to hearing from you. 😃