OneCart :Bad service and lack of consciousness

I placed an order for delivery on Saturday 12 December 2020. It was scheduled to be delivered between 2-3. It never arrived. I made contact with the store and eventually went to the store to collect my order. The store contact explained to me how one cart works and found a guy that assist with trolley to track down the women that did my shopping. Fortunately I found my order. I was told The driver was delayed. The service from OneCart is deplorable due to not meeting my service request and no communication regarding the issue of delivery. It was an inconvenience to me and my family. I would not recommend this vendor due to their lack of reliability abs communication.I called the number numerously to follow in real time. Message on Instagram to only receive feedback the next day. I was refunded the service fee BUT that is just an easy way out to put out a fire.bad service and lack of consciousness towards a customer.