OneCart a ****

One the 20th of March 2020 I ordered sanitizers at Dischem using the OneCart app.. I chose the option of being refunded via my bank account should Items ordered not be found. My shopper did not manage to get the items . To my surprise the money was refunded into my OneCart wallet . Fine didn’t wanna follow up as it was lock down and most companies were hard to reach . After lockdown was eased and companies started to work I called OneCart to no luck . Last month , June , I check my OneCart app And the money from the app has disappeared no trace of order History , nothing . It’s as if I have never used the app before . I look through my emails , no email confirmation this was very weird meaning I never received my order confirmation. I contacted OneCart via email and twitter requesting for a full refund. Till date they are still following up, they requested the order number of which I don’t have , my app is just like brand new with no trace of anything which is very suspicious . All I have is proof that money was paid to OneCart from my bank statement and the WhatsApp message from my shopper stating they did not find the items at Dischem. I shouldn’t have used these ******** after reading reviews here on Hellopeter of how they charge shoppers fees even when they don’t find items ..