Onecart!!!!

I paid for goods to the value of over R500 from onecart on Friday the 23rd of June around 1pm. Two hours later still no order No. was generated and was advised they cannot pick up my order. I subsequently sent and an email and WhatsApp oh the payment going off from my account and I still haven’t received a response on WhatsApp, and Hawa advised that this had been escalated to their finance team on Friday. I called in again on Saturday for an update and was told Hawa would be in on Sunday and she’s the only one who can give an update. I followed up on Sunday and she’s still hasn’t reverted to me! Called in again today but still no one knows what’s happening with their Finance team, asked to speak to the supervisor and as expected, none of them were available to speak. This is unacceptable, you’re always very quick with taking money for out of stock products, every single time I buy from you where are Always products out of stock and I have to call in for my refund to be processed, why is that? Please process my refund ASAP!!!!