HS
Heather S

1 reviews | Active since Apr 2020

09 Apr 2020, 12:18

One Cart

I placed an order for goods on 21 March 2020, owever due to the lockdown I was unable to receive the goods at the address given and cancelled the order. The order was for + R4000.00 and was advised that inaccordance with their regulations I would be refunded the money. As of today (9th April) I have still not received the refund. Despite numerous emails and promises to refund I still have not received the money. I have also tried to phone on many occasions without success. This company is a disgrace and please do not use it.

0
Replies (1)
OneCart.co.za
OneCart.co.za's reply05 May 2020, 11:38
Official
Dear Heather. We are sorry to hear you had a bad experience and we do apologise. During COVID-19 we received an influx of orders, calls, and support requests and unfortunately, we were not able to deliver the service our users are used to. Please share your order number on hello [@] onecart.co.za

Best regards,