Oh how the mighty have fallen

They don't even deserve 1 star! If you want to get very frustrated, waste a ton of time and money, then use the OneCart service. It used to be great but has dissolved into a complete mess. Placed an order on 5 Dec and not 1 item was in stock. (I phoned Makro directly and they didn't even have some of the items on their system? So not out of stock, they do not sell the item at all) Placed a second order on 5 Dec, OneCart's website had a technical glitch (even after refreshing 3 times) which changed the delivery date to 6 Dec... then only 30% of this order was arrived. Inaccurate and untimely comms from shopper/system. On 6 Dec, I requested the balance of payment (80% of combined order) to be refunded from OneCart wallet to my bank account via website, it is a significant amount of money and the refund reflects on OneCart's Transaction statement but 8 days later (14 Dec) still waiting. I have followed up via speaking to call centre, emails and App messages. (Replies from OneCart to App messages can't even be viewed, you only receive push notices to say there is a message but if you click on it, the App opens but the message is no where to be found- as useless as the rest of their system). Informed on Monday that a manual payment would be made on Tuesday, on Wednesday asked to send proof of bank account??? (This is the 4th Refund request this year, all 3 prior refunds were processed promptly and reflected the same or next day). I had to borrow funds and a vehicle last week to drive to another Makro and purchased all except 1 set of the missing items.