NOT WHAT THEY SEEM. Shoddy customer service.

First order, satisfactory! Second order, hugely disappointing! Third order, complete failure! I called the call center, was told that they would sort it out and apologized for the inconvenience. But here’s the story! I placed the order on Monday, ordered a case of water from Makro at R 92.50 for 24 waters. (This is for a photo shoot taking place on Wednesday) with a few other items. The order yesterday is delivered, less water. The two boxes of coffee I ordered, were also not delivered! (Item not found ?) I decide to look for other water and find a case of 12 x 500 ml at R 51.50 each. Not bad. I order two cases. By the time the order is placed it can only be delivered the following day ( the 26th September) my photo shoot is tomorrow. I was not home when the delivery was made… so when I got home at 3.30 in the afternoon I discover my water is two 6 pack cases and not 12 packs? So I’m 12 waters short! Besides the fact I would NEVER EVER PAY R51.50 for 6 waters! The whole idea of using the One cart app and choosing Makro was to SAVE MONEY and of course for the convenience! SO INCONVENIENT NOW! After complaining to the customer care I am told that there was a discrepancy in the price! That’s it? That’s all they have to say? The price was R 51.50 for 6 bottles, NOT 12 bottles! The price displayed on the app was R 51.50 for 12 bottles of 500 ml so I placed the order for two… based on that price. I could have bought water at checkers or Dischem for much much cheaper. How am I to trust this app again? Prices displayed are clearly not accurate !! Is this now going become the customers problem every time?? Who is to blame, One cart or Makro?