No delivery of ordered goods

Ref: Order #***

The service at OneCart is dismal. I made an order which was supposed to be delivered between 11am-12pm on Saturday, 22 May 2021. So many issues. They came at 2:30pm and delivered the wrong goods. They didn't even come to collect these wrong items. I called the help center and spoke to Kaylie Weimers and she promised that someone would collect the incorrect groceries and then someone would also deliver the correct groceries. I have since received two emails saying that the items have been delivered, but I do not have the groceries which I purchased and now their help center is closed.

I don't know what to do, but I don't want the groceries anymore. I want them to collect the wrong parcels which were delivered and I want my money back.

Worst service, unhelpful staff, useless app - can't track anything.

OneCart used to be really good, but they don't care anymore. Dismal service and no delivery of goods.