No delivery, no communication.

I have been a loyal customer of OneCart since March 2020. It has happened several times that an order was significantly late. However one can mostly work around a delay. When I placed the order yesterday morning my bank blocked the transaction as *****. Being a frequent user of the service, though, I marked it as “not *****” and resubmitted the transaction. That should’ve been a red flag. My shopper let me know when the shopping started and ended. It should have been delivered between 12.00 and 13.00. I even got the receipt e-mailed at 11.02 and the message that my order was on its way. Just after 12 I received a call from the OneCart help libe but the line was so weak that I couldn’t hear a word. I assumed it was just a heads up that the order would be a bit later than expected. At 15.30 I phoned the help line. My dinner plans re**** heavily on this order. I held on for literally 25 minutes - No answer. I sent a WhatsApp to the help line - zero feedback. I sent another 2 messages today. Not as much as a recognition of receipt. By 19.00 last night I realized I had to make another plan for dinner. I have threatened several times to discontinue using them, because of delays and lack of communication. This was the final blow.

What a pity that this company’s service has deteriorated exponentially. There is such a gap in the market… No-one else delivers from Woolworths or Clicks. It seems OneCart doesn’t anymore, either. They had a captive audience but blew it. Again and again and finally, irreparably.