No communication channel and no return/refund process

The Shopper at OneCart (Game Gateway) selected defective products and substituted for different items instead of a different variant that was ordered. The delivery was made on foot and arrived far later than the sms that falsely advised that my delivery was complete. The shopper at Game Gateway refused to take any accountability or assist with this.

Messages sent on the WhatsApp channel were ignored. The goods need to be refunded and OneCart seems to have no process in this regard. They choose to ignore the customer instead. Be wary when doing business with this organisation