New Level of Sh*t Service In SA

If there was a zero rating here, I would certainly rate them zero. I have ordered from them four times. I am currently still waiting for my last order to arrive. Which is now going on four hours late. (My slot was for delivery between 11am - 1pm, and as I type it is 4.30pm). Previously, they were so late that I cancelled the order. Very cleverly, they do not refund your money once you've paid, it goes into a 'wallet', so you do not get your money refunded and are forced to use them again. Previously, it was the same story - also, it was a weekend and you can't get hold of customer service on the weekend, so there's that.

Today, I think I have spent more than 30 minutes trying to find out why my order is so late. After speaking to two people in customer care, I eventually asked for a manager who promised to phone me back in 10 minutes. Half an hour and two phone calls later, after asking to speak to the manager's boss, did she call me back. Still no straight answer. Apparently mine is next in the queue, but then that means that the shopper has taken over an hour with the previous person's order?

I never loose my temper, but today. Wow, it was next level.

This is not okay.