1 reviews | Active since Jan 2023
Money deducted and not refunded for no delivery of goods!
Firstly i have used OneCart's service previously and never had issues. Last friday 27 Oct 2023 i ordered food items @ 13:30 the shopper contacted me via whatsapp shortly thereafter to say she is replacing 2 items and i confirm that is in order. 3 hours later i messaged her to say my delivery has not arrived, can she please investigate. Shopper responded to say the driver said my area is dangerous and refused to deliver my goods. I emailed Onecart's contact centre and whatsapp'd them no response till today. I called them 2 call centre agents on Saturday and Sunday said they are escalating the issue to their manager who still has not made contact with me. All i want is a refund for my money and which they are now collecting daily interest on in their bank account. Can someone just do the refund. I do not even want an explanation or apology, what's fair is fair credit my account. This is called theft, what values does your management have to not resolve issues timeously. Still waiting hopefully not till christmas for my due refund.
- You need to have a valid email address. · Click on this link https://eservice.thencc.org.za and create a profile using your email address and ID number.
- Make sure that you use your name or names as they appear on your ID book.
- You will receive an email notification confirming your registration.
- An agent from the NCC will verify the information you provided before approving your profile.
- Once activated, you will receive another email notification with your username and password.
- You can login and file a complaint. You can change your password.
- You can lodge as many complaints as you wish.
Good luck the more persons lodge complaints the quicker we can receive resolution and refund to this long nightmare.
- You need to have a valid email address. · Click on this link https://eservice.thencc.org.za and create a profile using your email address and ID number.
- Make sure that you use your name or names as they appear on your ID book.
- You will receive an email notification confirming your registration.
- An agent from the NCC will verify the information you provided before approving your profile.
- Once activated, you will receive another email notification with your username and password.
- You can login and file a complaint. You can change your password.
- You can lodge as many complaints as you wish.
Good luck the more persons lodge complaints the quicker we can receive resolution and refund to this long nightmare.