Late and with missing items

Very unimpressed with their service. I made an order 4 days before I wanted delivery, yet it still managed to be over a day late. The only communication I got was that it would be 3-4 hours late, not 24 hours late. The most important items were missing - there was no contact made to make substitutions, even though these things could have easily been substituted. It was meant to be a surprise delivery for my mother of cheese board ingredients, but there was no cheese. I spent R70 to deliver crackers and hummus to my mom. I understand times are tough, but communication is key and they just lost a customer due to the lack of theirs!