EB
Estelle B
1 reviews | Active since Aug 2017
11 May 2020, 08:17
*********** people
The driver unloaded my purchases in the driveway and I wasn't given the opportunity to check my purchases before he left. Upon unpacking I realized that my order of 36 eggs wasn't included. I advised OneCart immediately. I received a standard email response... followed up frequently and still no refund of almost R79. However... they did debit my account with an additional R57 for replacement items. Disgusting. No ethics.
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OneCart.co.za's replyOfficial
17 May 2020, 16:28Hi Estelle, we are so sorry to have left you egg-less on this order and we hate that you've been disappointed on account of our service. One of our agents will be in contact with you via email to ensure you are refunded for the missing items. We thank you for your feedback. Take care and stay safe.
OneCart.co.za's reply17 May 2020, 16:28
Official
Hi Estelle, we are so sorry to have left you egg-less on this order and we hate that you've been disappointed on account of our service. One of our agents will be in contact with you via email to ensure you are refunded for the missing items. We thank you for your feedback. Take care and stay safe.