I will never make use of 'OneCart' ever again

2nd time I had a bad experience with OneCart. I placed an order on 31 December'23.

They could not find all of the items and they had to reimburse me the money of the items they could not find.. today is the 19th of Jan'24. I have been struggling 19days to get my money back from them. Empty promises. They refunded me R27 and the total amount was R86 so they owe me the rest of the money.

The one manager is on leave and they dont know when he will be back and customer care lady that I am dealing with, makes it sound that it is not her problem i must just deal with this and she cant say when he will be back. How bad service is this.

Yes It is not a big amount but it is about the principle of this situation.

I will never order anything through onecart ever again.