HORRIBLE AND UNPROFESSIONAL SERVICE FROM ONECART

I PLACED MY ORDER ON SATURDAY AROUND 2 PM HOWEVER ONECART DELIVERY SERVICE WAS CLOSED, THAT EARLY, I THEN OPTED FOR IT TO BE DELIVERED THE FOLLOWING DAY WHICH WAS THIS PAST SUNDAY.

ON SUNDAY, JUST BEFORE 2 PM, MY PHONE RANG FOR ABOUT 3 SECOND AND WHEN I REACHED FOR IT, BECAUSE IT WAS ON A CHARGER, IT STOPPED RINGING AND ONECART DID NOT BOTHER TO CALL AGAIN. SHAROL DID NOT BOTHER TO TRY AGAIN.

I CALLED ONECART BACK, WASTING MY OWN AIRTIME, ONLY TO BE TOLD THAT MY ORDER WAS NEVER SHOPPED TO BEGIN WITH AND THE STORE WAS CLOSED ALREADY AT 2 PM SO MY ORDER WAS RESCHEDULED FOR YESTERDAY WHICH IS MONDAY.

I SPOKE TO SHAROL,WHO WAS VERY RUDE AND KEPT TALKING OVER ME WHEN I ATTEMPTED TO CUT HER OFF BECAUSE SHE WAS JUST RAMBLING AND I WAS EXTREMELY UPSET.

SHAROL HAD THE AUDACITY TO ARROGANTLY TELL ME TO COME UP WITH A SOLUTION, BECAUSE IT IS MY ORDER, AFTER INFORMING HER THAT I WILL NOT BE AVAILABLE DURING THE DAY ON MONDAY UNTIL 7 PM. HER RESPONSE ANNOYED ME EVEN FURTHER BECAUSE I DID NOT CREATE THIS MESS BUT ONECART DID. SHE WENT ON AS THOUGH I WAS THE ONE WHO WAS AT FAULT.

I AM NOT SHOCKED AT ONECART'S TERRIBLE SERVICE BECAUSE HOW DO THEY PLACE PEOPLE LIKE SHAROL IN LEADERSHIP POSITION IF THEY KNOW NOTHING ABOUT SERVICE DELIVERY?

SHE SPOKE OVER ME DEFENDING HERSELF INSTEAD OF COMING UP WITH A SOLUTION FOR THE MESS CREATED BY ONECART. WORSE, SHE ARROGANTLY ASKED ME TO PROVIDE A SOLUTION SEEING THAT IT IS MY ORDER. HENCE I WENT AHEAD AND CANCELED THE ORDER. AFTER RECEIVING MY FUNDS INTO MY ACCOUNT, I AM ALSO GOING TO CANCEL ONECART ACCOUNT AND DELETE THEIR USELESS APPLICATION.

WORSE, ONECART APP PROVIDES THE OPTION TO CANCEL THE ORDER BUT THAT OPTION IS NOT FUNCTIONING. I DO NOT UNDERSTAND WHY IT IS THERE.

ALSO, I ATTEMPTED SO MANY TIMES TO COMMUNICATE WITH SUPPORT ON THEIR APP BUT ONCE AGAIN, IT IS NOT FUNCTIONING.

I REQUESTED SABELO (ONECART CUSTOMER SERVICE AGENT)TO CANCEL THE ORDER HOWEVER HE DID NOT HONOR MY REQUEST EVEN THOUGH HE SAID HE WILL.

I HAD TO CONTACT ONECART AGAIN YESTERDAY, WASTING MY AIRTIME AGAIN, TO CANCEL THE ORDER. TIMMY(ONECART CUSTOMER SERVICE AGENT) CONTINUED TO LIE BY SAYING SABELO CANCELED THE ORDER ON SUNDAY, IT IS JUST THAT ONECART APP IS TAKING SOME TIME TO UPDATE. HOW WAS THE ORDER CANCELED ON SUNDAY YET THE STORE SHOPPED THE ORDER MONDAY BEFORE IT WAS CANCELED?

THIS ORDER WAS JUST MY 2ND FROM THIS USELESS ONECART APP BUT THE HORRIBLE AND UNPROFESSIONAL SERVICE I EXPERIENCED IS ENOUGH FOR ME TO NEVER USE IT AGAIN.

ONECART NEEDS TO WORK ON THEIR APP AND MOST IMPORTANTLY TAKE THEIR CUSTOMER SERVICE EMPLOYEES TO CUSTOMER SERVICE TRAINING!!! IT IS THAT BAD!!!

I WOULD NOT RECOMMEND ANYONE TO USE ONECART APP👎👎👎👎🚮🤮