Frustrating Experience and Extra Costs – Poor Service!

I left OneCart months ago because of poor customer service, but I decided to give them another chance. Big mistake. Yesterday, I placed an order for cat food, and at 11:56, Shopper Zenande messaged me to let me know the dry food was out of stock and asked if I wanted a substitute. I rep**** two minutes later at 11:58, agreeing to the change – only for Zenande to close the chat without responding.

Their chats are supposed to close after 5 minutes of inactivity, yet I was completely ignored and the chat was shut down. This left me no choice but to request a refund and reorder the items, which was already an inconvenience. On top of that, I had to spend an extra R60 to hit the R150 minimum to use a coupon offered by Michael to cover the delivery fee.

This experience just confirmed why I deactivated my account in the first place – terrible service and unnecessary extra costs. Total ****!