FALSE ADVERTISING and TERRIBLE CUSTOMER SERVICE

FALSE ADVERTISING and TERRIBLE CUSTOMER SERVICE. After placing an order, and the shopper had begun the shopping, I was informed that the price for an item in my order was exorbitantly higher in the store than the advertised price on the app. The shopper referred me to the office who then agreed to give me the item at the advertising price. When the shopper returned to the store to purchase the item, they were out of stock, but the shopper and the office consultant both reassured me they would wait for the item to be stocked and then they would purchase and deliver it to me. A month went by and nobody got back to me. When I followed up, they said they would find out if the store had stock, which they did, and that the item would be delivered accordingly. The shopper proceeded to shop for the item again, only to inform me AGAIN that they were unable to purchase it due to the price difference. After a week of sending emails which were COMPLETELY IGNORED, I phoned into the office and we went around full circle again - the shopper landed up in the store again, and told me her 'card would not go through due to technical issues' - When the office consultant called me to explain I was told that the store no longer had stock. The manager then called me to say they could not purchase the item for me due to the price difference. I demanded the issue be resolved as I was now beyond furious. He advised we would get authorisation from his superior regarding the matter and mentioned he would need to confirm with his boss if they were going to deliver the item or disappoint the customer!! He was supposed to call me back the same day, which did not happen. I am also still waiting for my emails to be answered days later. No idea what the hell is going on over there, but OneCart's customers clearly don't mean a damn thing to them. I've been **** to, given the run-around, blatantly ignored and been given such meaningless apologies. WORST customer service I've ever experienced in my life!!