Extremely terrible service

I placed an order at 19h07 on 23 June 2021, for delivery between 10 and 11 am today 24 June 2021. When I checked the order at around 8 this morning, the status was reflected as 'processing'. At 10h37 the status had not changed. I called the support desk and spoke to Nthabiseng who checked and advised that there was a challenges with accepting orders but only with one of the shoppers. I asked to be advised when the order will be delivered. I then received an email from Nkululeko - 'Good day CLAUDETTE

I trust that you are well today.

Please note that we are experiencing a delay in processing your order.

Unfortunately, we are unable to provide you with an accurate ETA at the moment, however, you will get a notification once the order has been started.

We apologize sincerely for the inconvenience this may have caused.

For further assistance please contact our support team on *** or send an email to ***

Kind Regards, Nkululeko

Nkululeko OneCart Customer Success Team

Office: +***0'

When I checked the order after this email the status was still reflected as 'processing'. I then called Nthabiseng again, who then advised that there has been no action. I am waiting for the CEO's contact details from Nkululeko, but I am being ignored. I am now unable to view the order. It is now 12h01 and the order should have been delivered between 10 and 11 am