Elaborated theft

Vodacom has a new product called vouchers to be found on their app. I was introduced to One Cart via the Vodacom app as one of their suppliers. I chose my items on the One Cart app it came to R298.58 inclusive of a R35 concierge charge. I went back to the vodacom app and purchased a R300 voucher. After completing the order I was notified that the concierge charge of R35 can not be paid via voucher but through direct EFT. At this point they were holding a R300 voucher! I paid the R35 concierge fee meaning at this point One Cart had i. Their account R335. Order was confirmed. During the morning I had communications from the “personal shopper” advising she was proceeding with the order then she had completed the order and finally that she was on her way, She arrived as I was walking out a visitor she handed me the packet without saying anything or advising there were items missing. I had opened tha gate for both her and my visitor. Getting back into the house and opening the parcel I realised out of the 9 items ordered and over paid for 4 were missing! Namely: sugar, eggs, tomatoes and parsley!!! When I called and someone who identified herself as Miranda knew exactly who I was and at first she simply **** saying the 4 missing items to the value of R145 were out of stock! I have stated that for sugar, eggs, tomatoes and parsley to be out of stock is hardly plausible and further more when “my shopper” contacted me from the store to say she is I. The store shopping, she is collecting my goods and finally she had completed the purchase not once did she advise stock shortage of any item leave alone 4 items out of 9 ordered and paid for! I asked her to explain when the second lie came by advising there is a refund of R164 in my wallet. I had asked her to clarify which wallet and she advised the wallet under my profile on their app. While on the phone I had checked that wallet and it had 00.00. I told Miranda so then she changed her tune saying I have paid with a voucher and vouchers are non refundable what she might be able to do is to refund the R35 being the concierge fee paid by me via EFT but this only after speaking to her manager! I told her to put the manager in the line so I could discuss the matter with him. She told me hexwas busy with another complaining customer just like me… Asking for the manager’s name I was given Mfundo Nxele and promised he will call me as soon as he finishes with the other irate customer. He has not called. I asked for the company’s MD which is public information but Miranda refused. Basically One Cart collected from me R300 in a Vodacom voucher plus R35 consider getting fees already charged under the first invoice - a total of R335.00 One Cart delivered goods to the value of R123.00 meaning basically *****ing R212.00. Reading other reviews it is clear their reputation is non existent and they don’t care about it either. I have spent 2.5 hours with Vodacom today demonstrating to them that in the very near future theyvwill need to establish a department to deal with One Cart’s ********** conduct. I strongly suggested they are dropped from the Vodacom panel ad their inclusion is bringing Vodacom into disrepute. I have explained same to my bank who are going to take immediate action. I strongly suggest you publish an official warning to the public based on the reviews existing with you already and my personal experience today. Talking of get rich quick schemes…., It is in the interest of public knowledge that these ************ people are exposed and stopped. All the documents are available for perusal. Sincerely,

Adriana ***