LB
Lee-Anne Barnard

1 reviews | Active since Nov 2014

24 Feb 2024, 16:30

Don't waste your time and money with this app

First issue is the app for OneCart is very slow. And threw me out a few times. It took a half an hour to place an order for TWO items.

Second issue was the shopper. Who told me one of the items is not on special and that she was going to refund. I checked with Makro who confirmed it was still on special until the 3rd of March(I placed the order Feb 24) When I said that I know it is on special she then said that it now was sold out. I was then told that the second item was sold out. Message was then dropped. I never even had the chance to reply. As I would have liked to have known if I could change my order from Makro to PnP Hyper.

I found my refunded R500 in the app wallet. They don't even advise you how refunds work. I gave my bank details and they haven't yet refunded it into my account.

What annoys me is that if a product is sold out, it should show on the app. Secondly I don't appreciate being **** to about something not on special when it is, and there is stock. I kept being thrown out the app and had to keep refilling all info. I left out a tip because of this, and somehow wonder if that's why I recieved such horrible treatment ...

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