TG
Tracy G
1 reviews | Active since May 2015
24 Dec 2022, 12:12
DON'T DO IT !!!
I have only used One Cart twice but VERY dissapointed and won't use them again. In both orders I paid for items shown as in stock at Makro. Suddenly whilst packing, certain items were no longer in stock. 1 item that I ordered 10 of because it was marked as R3 each was suddenly not available and the replacement product was R25.99 each ??? One Cart also says they automatically refund you the money for these items you didn't get into your wallet. NOT SO. My wallet is empty. Now I have the extra hassel of trying to get my money back. I would not recommend anyone makes use of One Cart.
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OneCart.co.za's replyOfficial
28 Dec 2022, 22:33 Hello Tracy, we're sorry you feel that way. This is how it works: when we update our app and website it is based on the stock level provided to us by the store. Unfortunately, this does not take into account people shopping in-store. Additionally, we are at times limited in our stock levels that by the time our shoppers get to your order it might be out of stock especially when looking at specials. We do apologise for that. Should you require a refund into your wallet, please send us a message to any of our social media pages for assistance. Thank you
OneCart.co.za's reply28 Dec 2022, 22:33
Official
Hello Tracy, we're sorry you feel that way. This is how it works: when we update our app and website it is based on the stock level provided to us by the store. Unfortunately, this does not take into account people shopping in-store. Additionally, we are at times limited in our stock levels that by the time our shoppers get to your order it might be out of stock especially when looking at specials. We do apologise for that. Should you require a refund into your wallet, please send us a message to any of our social media pages for assistance. Thank you