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rvrey R
1 reviews | Active since Jun 2017
06 May 2020, 11:34
Do not use, **********, no feedback, taking advantage of consumer during lockdown!
No service is worst service. Order number #701932. Ordered but never recieved delivery of goods. Money was deducted. Requested refund, sent numerous emails for feedback. Phoning the call centre is useless, no answer. Not getting any feedback. This is a ****. They ***** your money. Taking advantage of consumer during lockdown. Do not use.
Helpful (0)
Replies (3)0
Replies (3)
OneCart.co.za's replyOfficial
07 May 2020, 16:12Hi Ronette, we sincerely apologise for your experience with us. We have reached out to you and we will be taking the necessary steps to ensure your experience does not become a repeat occurrence. Thank you for your feedback, it has been duly noted.
OneCart.co.za's reply07 May 2020, 16:12
Official
Hi Ronette, we sincerely apologise for your experience with us. We have reached out to you and we will be taking the necessary steps to ensure your experience does not become a repeat occurrence. Thank you for your feedback, it has been duly noted.
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rvrey R's updateReviewer Update
14 May 2020, 11:08I am not changing my opinion or view of this company. When they contacted me I was told they would request the refund from their finance department to approve the refund. That was on 6 May. It is 11 May today and they are still waiting for their finance department? And I have to follow up with them, they do not keep the customer informed of progress. I sent them another follow up request today. I wonder what the next excuse will be?
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rvrey R's update14 May 2020, 11:08
Reviewer Update
I am not changing my opinion or view of this company. When they contacted me I was told they would request the refund from their finance department to approve the refund. That was on 6 May. It is 11 May today and they are still waiting for their finance department? And I have to follow up with them, they do not keep the customer informed of progress. I sent them another follow up request today. I wonder what the next excuse will be?
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rvrey R's updateReviewer Update
14 May 2020, 12:50I finally recieved the proof of refund from Oncecart today. And the refund is reflecting in my bank account. Thank goodness I can close the book on this one.
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rvrey R's update14 May 2020, 12:50
Reviewer Update
I finally recieved the proof of refund from Oncecart today. And the refund is reflecting in my bank account. Thank goodness I can close the book on this one.