DO NOT USE EVASIVE AND ************* ONE CART.

If I could give zero stars I would. DO NOT USE EVASIVE AND ************* ONE CART.

From taking my money (large amount) and providing absolutely NO service, to rude and unhelpful customer “support”, I have had the worst experience. One Cart will promise to assist you, promise to call you back, make you jump through hoops to help rectify THEIR errors and yet, there will still be no resolution and NO REFUND. Through all of this, One Cart has never reached out to me once on their own accord to say - hey sorry about this inconvenience, we are aware of the issue, this is what happened, we will refund you / rectify the issue etc.

This was my first time using One Cart. I placed and paid for an order for an event I was hosting later that week, One Cart said they would deliver by 6pm that evening. I get notifications via the app saying my order is being fulfilled and then a little while later saying they are running abit late. That was the last bit of communication I got from One Cart on my order.

6pm comes and goes. I can’t get ahold of anyone (call centre or WhatsApp). I can’t log into my profile on the app (which was very buggy from the start). I can’t track my order. There is nothing I can do.

The next day Michael answers on their WhatsApp support line saying that my account has been flagged for being “suspicious”, this is why I can’t login and that I need to send through documents so they can investigate. 1. How am I the suspicious one when One Cart has ALREADY taken my money and provided NO service and NO communication on my order?? 2. There seems to be an issue on One Carts side, so why must I jump through hoops for them?? 3. One Cart is currently coming across as suspicious.

I told Michael that if anything, they are being suspicious and I don’t feel comfortable providing them with more information. He said he would go chat to operations to see what’s going on and get back to me. I never heard from Michael again, despite following up several times.

I called the call centre/client support line trying to get answers, I spoke to a rude and unhelpful lady. She was getting frustrated at me like I’m the one who did something wrong!? I asked to speak to someone who could help me, she said a manager would call me back in 10 minutes. Yet another lie. No one reached out to me.

On the same day I called back 3 times over the afternoon and messaged on WhatsApp asking to speak to Michael trying to get an update. I was not responded to on WhatsApp and the call was either dropped or I was told he was on lunch break (repeatedly). Seems like he was on lunch break from 11 am - 4pm…

Finally, I ended up speaking to a client support guy who tried to explain the process of why I needed to submit the extra documents and nothing could be done on my order till I did so. I wouldn’t be able to login to the app, and I wouldn’t be able to get the delivery / a refund until they investigated. At this point I just wanted my money back, all this drama was not worth it as I still had the event coming up.

I reluctantly mailed the documents, and an explanation of the issue. I got a mail back apologising for the bad service and that I would hear back within 2-3 business days on the resolution. 2-3 business days passed by along time ago and still no word from One Cart despite me following up.

This is when I came to Google and looked at the reviews. There are others who have also had similar experiences to me if not worse. So One Cart is CONSISTENTLY providing bad service. I also saw people complaining about the refund being put into their One Cart wallet that they can’t transfer out. This freaked me out. I do not want to have money tied up in One Cart. In my case, there was no exchange or return of items, there was simply no service provided. One Cart has no right to hold onto my money.

Still, no response. Still, not able to login to the app. The event I did the One Cart delivery for has come and gone, I had to go out and RE-PURCHASE everything AGAIN! This was a big inconvenience and waste of time. Nearly 2 weeks have passed by and still no communication.

2 days ago we gave One Cart a call again trying to get some answers (I mean the lack of client service and communication is ridiculous at this point). We had to talk a different call centre lady - Jacobeth - through everything that happened, again. Initially she couldn’t even find my mail and the documents I sent through insisting they haven’t received anything. Like what!? After a while of convincing her and finding the mails on my side, she found the documents I submitted several days ago.

She said my One Cart account was credited with the amount of my order. What good is that when: 1. No one notified me! 2. I STILL can’t login to my profile on the app! So this means nothing to me. 3. I explicitly said the refund needs to be into my bank account.

First she said they would get back to me in 2 - 10 business days. What a joke!!! We told her she needs to get back to us today as this has been going on for far too long with no resolution. She said she would call us back at 2pm (same day), I expressed my bad experience and concern for people saying they would get back to me and then never hearing from them again. She PROMISED she would call back, even if she had no news. Once again, ANOTHER LIE. She never called back.

Yesterday morning we called again and spoke to Jacobeth. She still could not help us and she wouldn’t let us speak to anyone else - not her manager or any other department. While this whole situation is not her fault - it’s poor process and bad business overall - unfortunately this ended up being just another useless encounter as the client support staff don’t seem to know anything and are not in a position to help.

It seems that One Cart does not respect or take their clients seriously. Till this day, I do not know why my account was (wrongly) flagged, I STILL cannot login to my profile despite One Carts claims, no one has reached out to me, I have had to follow up AND there is still NO resolution. How can One Cart not communicate with the client and not provide updates along the way AFTER they have taken the money and provided NO SERVICE?? This is ******* and I will be reporting them. Don’t tell me to do anything else or wait for a call back or make more FALSE promises. JUST GIVE ME MY MONEY BACK! Based on the overwhelming 1 star/ bad reviews, One Cart should seriously fix their business or stop operating.