Disaster

We placed an order on Thursday 16 April during lockdown for my parents who are high risk pensioners. We chose an available delivery date for Sat 18 April at 2pm. We then got an email on Sat morning to say there was a 2 day delay. I wrote and complained to which I got told we may get it sooner. Later that day the fruit and veg was delivered but nothing else. The driver said they would come back with the rest but didn't. I wrote another email on sunday 19 April and got told the rest would be delivered that day. It wasn't. What a disappointing experience for me trying to help my parents out and for my parents who had to dash out to buy the stuff they needed anyways. Which defeated the point of using OneCart. This is not acceptable..this service in unreliable. I realise there is alot of pressure due to covid 19 and delays but if you say you are going to deliver then deliver!! I don't think we will be using this service again..Thanks for nothing. Outcome: Our order was not delivered, it was 'misplaced' so we opted for a refund to not go through this experience again. And we still got charged a Concierge fee.