RS
Reven S
1 reviews | Active since Nov 2019
28 Dec 2021, 11:40
Did you know that OneCart marks up each product they deliver, then still charges a concierge and delivery fee?
Besides for the delivery fee and concierge fee OneCart also adds a high mark-up on individual items. I did a like-for-like comparison on Woolworths items from OneCart vs the exact items on Woolies Dash and the cost of the the cart was 15% higher on OneCart than on Woolies Dash. This on the items themselves and not including delivery and concierge. Once OneCart factors in these costs, the price became 28.5% higher on OneCart for the exact same delivery.
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OneCart.co.za's replyOfficial
24 Mar 2022, 15:42Hi Raven, we're sorry you are upset about this. Please allow us to explain it - OneCart allows customers to shop from various stores in one go unlike other grocery delivery companies that only allow for shopping at their store. Due to that we charge a fee for that convenience. If you'd like to get better clarity on it, please would you email your query and order number to *** or please call our helpline at ***. If you can't see the info provided, please do send us a DM on Facebook or Instagram so that we can provide the contact details to you.
Thank you, have a lovely day further.
Thank you, have a lovely day further.
OneCart.co.za's reply24 Mar 2022, 15:42
Official
Hi Raven, we're sorry you are upset about this. Please allow us to explain it - OneCart allows customers to shop from various stores in one go unlike other grocery delivery companies that only allow for shopping at their store. Due to that we charge a fee for that convenience. If you'd like to get better clarity on it, please would you email your query and order number to *** or please call our helpline at ***. If you can't see the info provided, please do send us a DM on Facebook or Instagram so that we can provide the contact details to you.
Thank you, have a lovely day further.
Thank you, have a lovely day further.