Delivery in Progress for 1h+ poor feedback

I placed order #***3 for delivery at 10am - at 10:49 I received a phone call from OneCart stating they were unable to find a driving for my location due to safety issues, and that the order would be cancelled. (Which is bogus because I have deliveries to my residence all the time as I work from home). Checking if the order was cancelled and refunded to my Wallet, only to find that nothing the order was not cancelled/refunded. I contacted OneCart via whatsapp for someone else to check, then I'm told at 11:21 that my order is on its way. Well, its 11:44 now - no delivery - no cancellation - no refund. OneCart is becoming a very disappointing service provider.