Delayed refund on cancelled Order #***3

I am writing to express my deep frustration regarding the unresolved refund for Order #***3. Despite multiple attempts to follow up — including messages via WhatsApp and calls to your customer service centre — the refund has still not been processed. My most recent interaction was logged under Call Reference: KBTHAUQ, yet there has been no meaningful progress or communication since.

This delay is unacceptable. I have been patient and proactive in seeking resolution, but the lack of accountability and transparency is extremely disappointing. It reflects poorly on your service standards and undermines customer trust.

I request immediate action to:

Confirm the refund status and processing timeline

Provide a written explanation for the delay

Ensure the refund is issued without further delay