Defective product not replaced going more than 24hrs

Delivered a broken bin, still have not replaced it. My garbage is sitting in a bin packets in my kitchen for more than 24hrs. They is no one picking up the line. It's like I just want to go directly to the pnp and spk to my (concierge person/R35 fee) and return it to her and get a new bin myself! So much for buying online. So disappointed. They take their fees, debit your bank and then provide poor, unacceptable service. It's great concept /idea, but a poor manged service.