*****ed by OneCart

Where do I begin....

This was probably the worst experience I have had with online shopping in my life.

I placed an order to the value of R 1900 Yesterday for delivery between 15:00 and 16:00 at the office park where I work. By 16:35 the order did not deliver - I phoned the call center explaining that the delivery was not made and that it is end of business day and need to leave the office. The lady advised that she will delay the shopping and have the groceries delivered the next morning. 19:25 the evening I receive a call from the driving advising that he is at the office park with my delivery - almost 3.5 hours after is was suppose to arrive. I explained that I am not at the office and that there will be no one which can accept the delivery. I suggested another address 4km from the office but he advised that he was off the clock and could not deliver there. After a 10min teleco discussion he advised that he will make a plan to deliver the next morning,

This morning, I received an sms advising that the order has been delivered and I can rate the delivery, even though the order WAS NOT delivered. I phoned the call center again and spoke to Cindy. She said she will try to find out and phone me back. Almost two hours after, I still did not receive any feedback so I phoned again. I spoke to Cindy again and after holding on, she advised that they will deliver later today.

When the groceries arrived, I told the driver that the three packets in his hand cannot be all - he assured me that this was it.

Upon reconciliation of the OneCart Receipt to products received I not that there were 6 items I paid for, but was not delivered. I further noticed that the 1.5kg item purchased was substituted for a 600g product, The total value of the goods which was not received but paid for, was R 380.00.

I contacted OneCart via the help link as they do not have a website - no response. I contacted the call center but after numerous attempts still could not get through as the agents are all busy - no after sales service exist!!

I am thus out of pocket financially and also not having the product as promised.

I am very very upset and will not order from them again