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melanie B
1 reviews | Active since Jun 2015
16 May 2020, 13:15
Consistent FALSE PROMISES ON DELIVERY TIMESLOTS
Absolutely shocking service. First they did not deliver mother's day orders timeously. Decided to give a both chance. Call centre confirmed they would deliver yesterday. This am they confirmed botch up at woolies but now sorted and would be delivered by 1pm and guess what nothing. Can't get through. They only respond to selected posts on social media when they feel like it. **********
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OneCart.co.za's replyOfficial
17 May 2020, 15:48Hi Melanie, we are so sorry that you have not experienced us at our best. We have notified our social media agents to find your messages and comments and respond to them immediately and someone will be taking care of your query. We sincerely apologise for the inconvenience and thank you for your feedback as we use all negative reviews as a chance to improve. And as you can see, we have many chances to improve.
OneCart.co.za's reply17 May 2020, 15:48
Official
Hi Melanie, we are so sorry that you have not experienced us at our best. We have notified our social media agents to find your messages and comments and respond to them immediately and someone will be taking care of your query. We sincerely apologise for the inconvenience and thank you for your feedback as we use all negative reviews as a chance to improve. And as you can see, we have many chances to improve.