Beware of this ****, money deducted, no delivery, no refund

If i could give 0 stars i would.

On the 13th of May i tried to place an order and made the payment via EFT for tymebank. I got an error message (payment unsuccessful) thereafter i got an sms from my bank stating that money was deducted (even though on their app it said payment failed). This resulted in my order not being placed (i dont have an order number but they received my money).

I tried calling support, I've been through many agents who allpromised to call back after speaking with finance but they never did i had to always call them back but still no help, and the second agent i spoke to was Melinda /Milanda, she told me that they reversed my money snd that it should reflect by end of Tuesday. Tuesday passed and I still dont have my money.

I sent an email to them to ask that they atleast give me proof that they reversed the money so i can show it to my bank and take it from there but they are no replying to my emails, the one who rep**** on Instagram refused with the proof of payment claiming that i should just go to the bank without it and demand the money, wouldnt that make me look crazy?

I dont recommend OneCart at all, it is a ****... I ordered maybe 2 times from them (it was small orders not more R80) and they delivered but once i made a bigger order (R458) thats when they ****med me. So this is clear that they deliver small orders to build a sense of trust and then **** you right after.

The last agent i spoke to said he'll call Milanda for me then hung up, even today he's still calling her i suppose.

i have given them many chances to fix this issue but seems like im not getting my money (R458) so I might as well warn others to steer clear from this ****.