Bad Service OneCart

I placed an order on Saturday morning for +-8/10 items - not a lot but the amount of trouble I received just to get this ordered delivered? Here's a breakdown of my Saturday nightmare: 1. The Driver calls me to advise that he will be leaving the store in 20 minutes 2. After 30 minutes I call the driver to find out where he is. HE advises that the store had given him an incomplete order and that he's trying to track down the balance of my order. NB - I had not received any communication from the store or shopper advising anything except to say that my shopper has started.. 3. After an hour I call back to the call centre where I get advised that my driver has broken down at the side of the road and that my order has been given to another driver for delivery. I ask for ETA and they say they will call me back. 4. I call back when I don't receive a call. Only to hear that my order has been re-ordered and that a driver will be delivering within the hour. 5. At 16h30 I call back only to find out that my order will only be delivered tomorrow morning.

Sunday morning dawns and I receive an sms advising that my shopper has started (09h05). An hour later (10h44) I receive another sms advising that my shopper has started - again - a different shopper than the previous one. At 10h52 another sms advising that my shopping is done. At 11h50 another sms advising they are experiencing delays in delivering. I call in asking what's the delay - they're just waiting on the driver to come and pick up the goods. At 12h48 I receive a call advising the driver has collected and is on his way. 13h11 The driver eventually arrives.

How does something like this happen? Are they too busy? Too much work?