BAD SERVICE

Very very bad service from one cart I bought from them .I bought from them on the 06july then the next day I got msges that says my order has been delayed then after 3 days I decided to call them because I didn't get any communication from them.the consultant told me my order has been refunded BT nobody told me about a refund..so thy said their sydtem had a 'technical glitch'...so now I asked about refund yesterday ONE CART escalated the matter I ..the refund was in wallet for me to get my refund I have to pay 2.50 thy call it a refund fee but how because was not my "technical glitch " it was their fault and their system so now I have to pay a refund fee for what..even now the refund isn't reflecting in my account..******* customer service