KM
Khensani M
1 reviews | Active since Oct 2020
19 Oct 2020, 11:24
Bad service
they substitute expensive items with cheaper ones and they don’t refund the balance. Instead they refund the whole amount and collect the item which defies the purpose because now you have to order online again and pay additional costs. And the consultants are very rude this company is run like a tuckshop first experience and I’m not impressed never again.
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OneCart.co.za's replyOfficial
04 Feb 2021, 11:50Hi Khensani,
Thank you so much for taking the time to rate us. We are sorry that this could not be a positive rating. I am sorry that you were not given the proper service by the support team that is unacceptable and not the kind of service that we pride ourselves for.
Usually when an item gets substituted you are automatically credited or debited depending if the item is more expensive or cheaper. I hope that you do give us an opportunity to make it up to you so that you can experience ours service the correct way.
Thank you so much for taking the time to rate us. We are sorry that this could not be a positive rating. I am sorry that you were not given the proper service by the support team that is unacceptable and not the kind of service that we pride ourselves for.
Usually when an item gets substituted you are automatically credited or debited depending if the item is more expensive or cheaper. I hope that you do give us an opportunity to make it up to you so that you can experience ours service the correct way.
OneCart.co.za's reply04 Feb 2021, 11:50
Official
Hi Khensani,
Thank you so much for taking the time to rate us. We are sorry that this could not be a positive rating. I am sorry that you were not given the proper service by the support team that is unacceptable and not the kind of service that we pride ourselves for.
Usually when an item gets substituted you are automatically credited or debited depending if the item is more expensive or cheaper. I hope that you do give us an opportunity to make it up to you so that you can experience ours service the correct way.
Thank you so much for taking the time to rate us. We are sorry that this could not be a positive rating. I am sorry that you were not given the proper service by the support team that is unacceptable and not the kind of service that we pride ourselves for.
Usually when an item gets substituted you are automatically credited or debited depending if the item is more expensive or cheaper. I hope that you do give us an opportunity to make it up to you so that you can experience ours service the correct way.