Bad service all round

I have used One Cart twice; first time it was bad but I gave them the benefit of the doubt and tried again yesterday! the time slot I chose was delivery between 3 and 4pm; I place the order at 1:30pm. At 2:30pm my order status changed to shopped. At 3:30pm I called the call centre to be told the staus is shopped; why would I call and waste my time to be told what I can see on the App. My order was eventually delivered after 5:30 by this time my frozen food had been sitting in a bag for 3 hours. when I mentioned this and sent my review on my order, no one even bothered to comment or anything. reading the many many bad reviews here I will NOT use One Cart again. I urge people to rather use the supermarkets apps for delivery. the fees are half what you pay here and the service delivery and customer service is a 100 times better! Also they make you pay before your order is shopped, not all items are in stock and then you sit with a credit and judging by the other reviews I won't see that money again. CheckersSixty 60 only takes physical payment from your account once your order is completed to avoid over payment. This company is just ripping customers off.