Avoid One Cart-they will let you starve, rather than give good customer service

I decided to try using your One Cart's, something I have come to regret.

I placed my order on One Cart last Friday andbooked my time for delivery for yesterday First of all, your shopper only communicated with me over 2 substitute items and neglected to communicate with me over the rest. When my order arrived, it was missing quite a few goods.

Upon calling their offices, I was told that I would be refunded for some items, HOWEVER there was one item that you said that you had substituted(which they hadn't) and two other items from one that you hadn't even realised to get. The items included bread and milk-absolute necessities.

I spoke to management, who advised me that a staff member would get back to me today. I tried calling you and recieved a message that they would get back to me(only after threatening to go on social media and complain) this was 6 hours ago and no call.

This is most unprofessional and I urge future users to use other delivery services if they want a professional service, as One Cart's isn't.