Abysmal Customer Service

Would like to rate them 0 stars but unfortunately that isn’t possible. Today was the second time that my order was delivered more than 4 hours late. If it hadn’t been for me contacting the shopper, I would still not have my groceries. There is zero communication from shopper to driver to end customer. No one knows what the other is doing. The shopper had completed his part but the order was left and not collected by the driver for hours. No one follows up. I as the customer had to phone around to ensure I got my groceries. Then I get my delivery and of course it’s incomplete. I then get told that the office is about to close (3:55pm) and they will attend to this in the morning. I have never experienced service like this. At their exorbitant fees they charge for this, it’s no wonder they are losing all their customers to Checkers Sixty60. I certainly will never use OneCart again.