A Big Company like Makro lacks respect for their customers specially black people.

On the 16th of November 2024 I wrote on this platform sharing my customer experience with Makro and they rep**** only to give me false hope they act all professional on social media because they only care about their reputation , Christine too called on the 18th of November asking me if I could take back the microwave back to the store myself after two weeks of communicating with *** promising that the pickup of the microwave will be done , I then told her I won't do that Leora Jansen was suppose inform me of that earlier Christina promised to call me back on Tuesday off which she never did I'm still waiting for her call .

On the 24th of November 2024 I then called the store in cape gate asking to speak with Leora Jansen and I was told she off , Anika was the person who assisted me on that day over the phone and I explained everything to her and I gave her my order number which is #MAK*** he customer service was so amazing and her willingness to assist me 😊 she then told me a guy by the name of Eugene will give me call of which he did I was very happy that finally someone was willing to help Eugene told me he had booked the pickup for the microwave for Thursday , courier company indeed came and pick up the microwave.

😔 part I'm still not refunded no form of confirmation from Makro if they indeed receive the microwave that was pickup on the 21st of November 2024 .

On the 24th of November at 09:11 called cape gate store and was told that the doesn't show that the pickup was done on 21st I'm very hurt and disappointed that the color of a person's skin player's a big role at makro .