96th birthday gift evaporates

So sad to be compelled to write this. An earlier shopping experience made me a fan (even though the promised first delivery free never materialised). But a basket of treats for my mother's 96th birthday was shopped on the right day but never delivered. Now the birthday's over, the 96-year-old is locked down in more ways than one, and the daughter looks like a scrooge. Calls to the helpline get cut. When a person does answer they feign interest, promise a follow-up call and never get heard from again. But as they already have my R566, why would they call back? So disappointed.