********* behaviour by staff

Item: One Year Gift
Rating: 1

COMPLAINT AND REPLY FROM THE MANAGER - Scott Ballantine Cell: ********** Dear Scott Further to our subsequent telephonic conversation, after arranging an appointment last Saturday the 6/8/2016 I was subjected to a crude interrogation by your receptionist and consultant who rudely left me waiting at her desk for more than 10mins while she was supposedly attended to my application. She returned asking me to follow her out and was then asked by the receptionist if I was single or have a partner and if I would go on holiday alone. To which I rep**** I have two kids. Frankly it is not her place to be giving me the 3rd degree and making assumptions about information which had nothing to do with her. I arrived with friends of mine who also had an appointment, Mr and Mrs Wadee (accompanied by their kids), who were treated with the same attitude. Also no presentation was given to them. Be it as it may your company works along side Quality Vacation Club and RCI and to have staff like that treat clients with absolutely no mannerisms what so ever is appalling specially because you are supposed to be selling time on behalf of QVC. This was not forth coming and I resent the treatment and the manner in which I was treated. I certainly intend taking this matter forward unless I receive a satisfactory reply. My Reply from : Hi Faye, Firstly I sincerely and humbly apologise for my staffs behaviour most importantly your experience you had at our company and, we do not condone this behaviour as a company. We thank you for bringing this to our attention so we can implement training and grow where necessary as a company. Disciplinary steps have been issued to staff involved - our receptionist as well as Jeroleen the consultant who dealt with you. I believe you did receive your voucher that you were invited to come and collect - I am willing to send a consultant to a place and time of your convenience to give you a more comprehensive presentation on our product. Kind Regards With regards to his reply i find he has made no effort to make up for what had happened. As he feels a few words from can make for his staffs uncalled behaviour. Normal companies make sure staff are well trained before being put on the job. Jus the fact that he says you did recieve a voucher on that day so whatever. Some People have no customer relations what so ever....

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