Oneyeargift **** or?

We were issued with a holiday voucher in Jan up-to now we are struggling to get it activated.we have tried all methods to contact them but hey it's an uphill. However if they are ****** I'm not willing to let them go.we dealt with Nicolas Staben tel ********** 844. from gateway Durban. Now his contacts are off. Anyway I still have my voucher and would want them to activate it as they have promised.