ONE YEAR GIFT NO RESPONSE ON WEBSITE

GOOD DAY. I'M A ONE YEAR GIFT HOLDER WHO WANT'S TO BOOK MY HOLIDAY. AS PER YOUR ONLINE SITE. I DID REGISTER WITH ALL MY DETAILS YOU ASKED FOR AND RESPONDED ON YOUR REQUEST TO FOLLOW THIS LINK TO COMPLETE MY REGISTRATION. WELL SO I DID. <br> NOW YOUR ONLINE BOOKING SERVICE SAYS TO FOLLOW THESE SIMPLE STEPS TO COMPLETE MY SEARCH AVAILABILITY. <br> ON COMPLETING THIS. I GET A RESPONSE THAT SAYS ''NO RESULTS FOUND\<br> <br> I HAVE TRIED DIFFERENT DATES AND RESORTS. BUT I STILL GET THE SAME RESPONSE. I DID READ YOUR TERMS AND CONDITIONS.<br> <br> ALL I WAS ASKING ON MY E-MAIL TO YOU WAS! (2016/03/12). WHAT DOES THIS MEAN "NO RESULTS FOUND\"" YOU DON'T HAVE A HELP SECTION OR A Q&A TO HELP ME WITH MY PROBLEM. ARE YOU EVER ONLINE WITH THE RESORTS OR IS YOUR SERVICE OUT OF ORDER. AND NOT RESPONDING TO MY E-MAIL. THAT JUST TELLS ME THAT YOU DON'T GIVE A DAMN ABOUT YOUR CLIENTS. <br> <br> I WOULD LIKE SOME ONE TO HELP ME WITH MY PROBLEM. PLS.<br> <br> """