HORRIBLE customer service

Item: One Year Gift
Rating: 1

Still no feedback from your Monateng Sales Department regarding our Free Voucher.

Using the excuse of " a new sistem" is also old news now.

It's been 4 weeks now, with daily emails and calls, but to no solution.

We received the voucher in February. In other words, Bettie at the Monateng office isn't doing her job.

Angelique, from One Year Gift, has been helpfull, but she too is waiting for Bettie for information and authorization.

FALSE ADVERTIZING AT ITS BEST!

If this is the service we get from the Sales Department - who is suppose to be the starting point for any business for New clients - what service can we expect from LPA itself? Utterly bad customer service seems to be norm.

What is the solution?!

Helpful (0)

Replies (3)

One Year Gift's replyOfficial

02 Jul 2018, 09:40

Good day Mrs Vorster,

Our call centre will be in touch with you. Once we receive the free voucher details from the resort our agent will contact you to assist with registration of the voucher.

In future please contact our head office directly for prompt assistance.

Regards

OYG team

One Year Gift's reply02 Jul 2018, 09:40

Official

Good day Mrs Vorster,

Our call centre will be in touch with you. Once we receive the free voucher details from the resort our agent will contact you to assist with registration of the voucher.

In future please contact our head office directly for prompt assistance.

Regards

OYG team

's updateReviewer Update

02 Jul 2018, 16:01

I have spoken to head office today - Nomvula was helpful. And I spoke to Renate on Friday. Bettie did phone this morning and - again - promised that this problem will be solved by the end of today. Again, promises were given and nothing came of it. To tell me that I need to contact the head office is also unacceptable as I have done that numerous times. I have also sent - at least- three emails to head office with the problem. Looks like Bettie will again not be delivering what she promised. Why can't head office clear up this problem? Angelique, from One Year Gift, has really been trying hard to get to the bottom of this. Why can't ONE manager phone me personally and solve this?

's update02 Jul 2018, 16:01

Reviewer Update

One Year Gift's replyOfficial

03 Jul 2018, 14:11

Good day Mrs Vorster,

Our call centre has managed to issue your free voucher. you would have received an SMS. Our records show you have been in touch with OYG for assistance.

Kind regards

OYG team

One Year Gift's reply03 Jul 2018, 14:11

Official

Good day Mrs Vorster,

Our call centre has managed to issue your free voucher. you would have received an SMS. Our records show you have been in touch with OYG for assistance.

Kind regards

OYG team