Number cancelled off network

My dad, who recently passed away had taken a few cellphone contracts from exact. Leaving any account unpaid would be irresponsible, so I contacted exact (after numerous calls) and paid up the account. I was not informed that his bill was only from the contracts, nor would it affect our cellphones. Last Thursday, we discover 3 numbers are not on the mtn network so we contact exact who says to speak to one to one. One to one offer assistance only during working hours but conveniently we cannot use our cellphone after hours. Friday morning my brother contacted one to one and was told, the numbers will be activated on the network with a few hours. Come Monday, still can't use our phones so I call one to one. I had the distinct displeasure of dealing with Farsana - this woman is abrupt and curt. How would she offer me assistance when she clearly does not want to be in customer service? First she asked me to confirm an ID number and generally confirming an ID means rattling it off - not the person entering the number to find your details on the other side. So I asked why our numbers are not working only to be told that I must now go rica my sims again and then wait a further 24 hours. I started laughing, this is ridiculous. Working phone numbers cancelled without informing anyone. Then farsana decides I know nothing about the cellphone contract and insists to speak to my brother who had previously contacted them. I asked to be transferred to someone who would be able to assist, instead she argued and told me to call back (if took 10 minutes to get through to her). Eventually I did call back and spoke to Anthea, who clearly explained the process to me. My dad did not plan to die, he took these contracts for his family that are now grieving. When trying to be responsible citizens and ensure payment resulted in being punished - we can't even call each other. How must I now call my mother who is alone at home? How must I now contact my brother who travels a distance to work daily? Only to receive ******* service from one to one, farsana gets a choice of who she speaks to? Since when is being rude and abrupt a part of customer service? Since when is not taking the time to explain the process to customers considered assistance. Anthea, was composed, took the time to hear me out and explained everything. We were not informed about having to Rica the sims but I was satisfied with Anthea. Thank you one to one for only further adding to our heartache and sorrows. I will definitely let people know the type of people employed by one to one.