BAD SERVICE _ BAD TIME MANAGEMENT_ BAD MANAGER_ BAD HANDLING OF FURNITURE

Original quote to move from Vanderbijlpark to Mosselbay was R 27600.00. This include 12 ton truck, 40 blankets, 1 x Roll Bubble wrapping, Free plastic wrapping for ALL wooden and beds, 5 x Loaders to load and off load, Full Comprehensive Insurance, R250 000 Insurance Cover - cover -Fire, Theft, Hijacking, Damages, Accidental to property. All looks good so I accept quote I have asked them to send a person to make sure that all furniture will fit on the truck. they have sent a Person and he said the truck will be too small. so I agree to add a Trailer for the outside furniture. SO all was arranged. I have paid 50% to secure booking. Received conformation of booking Pick-up 1 Sept 2018 at 09:00 ONLY now they stated: PLEASE NOTE DEPOSITS ARE NONE REFUNDABLE On the 1st Sept 2018 they phoned me and said they will be late due to a flat tyre After a couple of calls they arrive in Vanderbijlpark at 17:45 (I had to go and find them) They load the furniture - NOT WAPPING ANY WOOD OR BEDS The blankets were pieces of blankets BUT THEN THE TRUCK WAS TOO SMALL THE TRAILER WAS TOO SMALL Finishing loading AT 23:30 ONLY 3 Loaders We have to wrap and transport our own mirrors and Photo frames. On Sunday 2 Sept 2018 the manager Paul quote me R24 000.00 to transport the rest of the stuff on a dedicated load. I ask to meet me halfway as it's not my fault that the truck was to small - they have sent a person to check the furniture. He came up with a new quote of R18 000.00 shared load deliver only Friday 7 Sept 2018. I asked again to see what he can do as i am not happy to wait until Friday - he came back and said he can not- I then said I will take the R24 000.00 then i will Pay 50% immediately and when truck one stop at my new home I will pay outstanding amount on truck one and when truck two stop at my new home I will pay the outstanding amount of truck two. All of a sudden the manager Paul change his attitude!!! Complaining that it's Sunday and he is suppose to spend the day with his kids and wife, unable to get Loaders and drivers to do it now, when i told him that it was not my fault he demand his payment of truck one in full immediately. He can not get a truck today -----SO I PAY !! They only arrive at my new house at 06:30 the MONDAY morning. My wife and I had to sleep on the floor. The offload took about 3 hours Table leg broken, Fridge has a dent in, Sideboard corner broken, all wooden furniture scratched!. AND I HAVE TO ARRANGE AND PAY ANOTHER TRANSPORT COMPANY TO DO THE REST OF THE STUFF. PLEASE DO NOT USE THEM IF YOU CARE ABOUT YOUR FURNITURE AND TIME