One Mile Services Crash on a weekly basis, Clients suffer loss of money.

I asked for a 100mbps line a while back as the 20mbps line was just not getting the job done. i've NEVER managed to get higher than 47mbps out of this line and have logged countless complaints with the whatsapp line to have this resolved. This is not resolved. Not only that, i thought ESKOM had an issue with all this load shedding but One Mile seems to be down more than Eskom. They are continually blaming the upstream service providers (Metrofibre and DFA). When requesting the Director to address this issue it is simply ignored and we sit with bills to pay but don't get the service, we run a business and the internet is a huge part of our business, i've lost business in the past and about to loose a 1.3 million rand order becuase one mile cannot provide me with a service i pay for.

I will be getting hold of an attorney to take this matter further, i have all the proof of messages, speed tests as well as loss of business, if one mile does not have a backup when things fail, i must suffer yet they want their full fee each month... not going to happen anymore...