Absolutely shocking experience. Would only recommend to my enemies.

I’d just like to start with, one mile was recommended to me because of the estate I moved into. Boy what a mistake that was.

1st issue I had with them was them knowing my order and line speed but when they came to install everything they brought the wrong router so for about 7 days I was sitting on the incorrect line speed (keep in mind I was paying for 200/200 but only got max 30/25)

2nd issue I had was the fact that the support person that came to install the router kept delaying the day they would bring it. They said it was a problem with the router but nothing changed. The speeds got better with the new router but it kept dropping during meetings and while watching YouTube.

3rd issue I have is the fact that when I expressed my feelings towards them they basically told me to go **** myself in a nice way. I told them about my experiences and they absolutely dismissed it. They told me to hook up LAN cables to all my devices. But honestly? Who has 10 20m LAN cables lying around anymore? No one has server rooms where they need this.

4th issue I have is when the “technicians” came to inspect the line speed, they told us they would be just outside testing the speeds but in fact I had to WhatsApp them to find out what is happening with the line. It’s been a constant back and forth with this company and honestly, I would ONLY recommend them to the people I absolutely despise.

I can see why this company doesn’t make the top 10 ISPs in SA. Service is utterly ridiculous, speeds are inconsistent, network constantly dropping. Can’t even play an online game without lag (imagine being on a 200/200 line and getting lag still)